Reports To. Director of Information Technology. Primary Function. As a Desktop Support Lead, manage daily operations of the Desktop System and Desktop Support associates to ensure SLA compliance. Lead a team of two Desktop Support associates. Work. strategically to constantly improve support services to internal and external clients. Education. Four-year degree preferred or equivalent experience. Qualifications. Excellent communication skills. 5 ...
Job description. Job Description. Role Purpose. The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. . . ͏. Do. Oversee and support process by reviewing daily transactions on performance parameters. Review performance dashboard and the scores for the team. Support the team in improving pe...
Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more. Our innovative cyber capabilities and programs have made us tr...
