Reports To. Director of Information Technology. Primary Function. As a Desktop Support Lead, manage daily operations of the Desktop System and Desktop Support associates to ensure SLA compliance. Lead a team of two Desktop Support associates. Work. strategically to constantly improve support services to internal and external clients. Education. Four-year degree preferred or equivalent experience. Qualifications. Excellent communication skills. 5 ...
Job description. Job Description. Job Description. Provide comprehensive technical support and guidance to the infrastructure team, ensuring smooth and efficient IT operations across the organization. Monitor and track progress of infrastructure-related projects, identifying potential risks and ensuring timely delivery according to defined milestones. Maintain detailed, accurate, and up-to-date documentation of all infrastructure processes, proce...
Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more. Our innovative cyber capabilities and programs have made us tr...
