Job Description:

• Minimum 6-12 years of experience in providing technical support to Executive staff members, onsite and remotely.
• Successfully, migrated Executives and their administrative assistants to AirWatch, Office 365, and Multi-factor Authentication with Microsoft.
• Researches and in-depth troubleshooting to resolve technical issues with Cisco VOIP Phones, Mac computers, PCs, iPhones, iPads, and Microsoft products such as Outlook, MS Word, Excel, and others;
• Office 365, OS – Windows 7, 8, and 10. Image and reimages computers through PXE Server.
• Experienced in Active Directory – creates and manages user and device accounts, Group Policies, and Microsoft Exchange.
• Logs, and effectively tracks, and close IT tickets in alignment with the SLA active through ServiceNow.

Job Types: Full-time, Contract

Pay: Up to $40.00 per hour

Expected hours: 40 per week

Compensation package:

• Hourly pay

Experience level:

• 10 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• Monday to Friday

Experience:

• JAMF: 1 year (Preferred)
• AirWatch: 1 year (Preferred)
• Intune: 1 year (Preferred)
• Active Directory: 3 years (Required)
• Windows/Mac Troubleshooting: 5 years (Required)

Work Location: In person