The Concierge ePrescribe Agent is a Pharmacy Technician-related position that assists the pharmacists with the mediation procurement process for our hospice partners all across the United States. Primary functions include providing provisionary assistance to clinicians for medication procurement. This also includes communication of refills to pharmacy partners, and verification of inventory at pharmacies for patient needs. Daily responsibilities are completed in an office setting utilizing a computer, working collectively as a team. Ability to work independently and multitask is also necessary for successful completion of daily responsibilities.

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

1. Assists clinicians in the medication procurement process to include intake of medication requests from an agent of the prescriber, enter into e-prescribe system for physician to review, edit and electronically sign before being routed to appropriate pharmacy.
2. Completes verification process for quality patient care utilizing a 12-point pharmacy review to ensure prescriptions are accurately entered prior to sending to the physician for review and signature.
3. Assists in second check of peer’s work to ensure accuracy as necessary f
4. Navigates between various software systems for communication and completion of assignments.
5. Communicates both directly and indirectly within the organization and with hospice partners via chat, email, phone calls, and patient profile documentation.
6. Completes assigned responsibilities with a high level of efficiency and accuracy
7. Maintains a high level of productivity while balancing quality of care.
8. Answers the phone, responds to routine questions and outreaches to a pharmacist as needed.
9. Accurately includes necessary information when assisting clinicians for the procurement of hospice patient medication requirements.
10. Calls in patient prescriptions refills to designated dispensing pharmacies.
11. Outreaches to pharmacy partners to complete stock checks, ensuring medications are available for patient care.
12. Works cooperatively with fellow Concierge team members and others on various teams throughout the organization.
13. Assists in training new team members as assigned.
14. Adheres to all HIPAA protocols for patient privacy.

Marginal or Additional Functions

1. Protects company’s intellectual property and the privacy of customers’ data
2. Performs other duties as assigned or apparent.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• High school diploma

Work Experience or Related Experience:

• Experience with various web browsers (Google Chrome / Firefox), Google docs, Google Sheets and MS Office
• Demonstrated ability to effectively communicate
• Proven ability to manage multiple projects at a time while paying strict attention to detail

Specialized Knowledge, Skills & Abilities:

• Excellent listening skills
• Excellent verbal and written communication skills
• Excellent computer skills
• Knowledge of medical terminology
• Ability to preform simple math calculations

Equipment:

• Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required

Work Environment, Conditions and Demands

• Work is performed in both a home and office environment

Physical Requirements and Demands

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

• This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day
• Regular eye-hand coordination and manual dexterity is required to operate office equipment

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Application Question(s):

• This position also requires a bit of multitasking and a good sense of computer skills along with typing efficiently and toggling between screens, do you foresee a problem with that?
• Can you work on holidays?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Medical terminology: 1 year (Preferred)

Ability to Commute:

• Pittsburgh, PA 15205 (Required)

Ability to Relocate:

• Pittsburgh, PA 15205: Relocate before starting work (Required)

Work Location: In person