This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In June 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE MINIMUM QUALIFICATIONS:
Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation.
COMPETITIVE MINIMUM QUALIFICATIONS:
Must be reachable on the New York State Civil Service eligible list.
70.1 TRANSFER QUALIFICATIONS:
One year of permanent or contingent permanent in an eligible title for transfer determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. The GOT-IT site will inform you if your title is transferrable.
55B/C QUALIFICATIONS:
Candidates must meet the open competitive minimum qualifications for this position. Please be sure to submit your 55B/C letter.
Mandatory Coursework to be completed by the end of the traineeship: Candidates must complete the following core courses: Microsoft Word Basics; Customer Service; Organized Office Worker; and Successful Business Writing.
Elective Coursework: In addition to the mandatory courses, candidates must also complete an additional four elective courses in the following competencies: Professionalism & Self-Management, Verbal & Written Communication, Interpersonal & Customer Relations, and Computer Skills & Technology.
Agencies will determine acceptable elective coursework for the position being filled.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Duties Description •Assist with the storage and destruction of documents in compliance with the agency's records retention policies;
•Coordinate and assist with travel as necessary; submit travel vouchers for relevant employees; generate and submit travel expense reports; help make travel arrangements, including booking hotels, rental cars, etc.
•Submit and track purchase orders for the unit
•Receive phone and email inquiries; determine relevant program areas and liaison with staff to make appropriate referrals; maintain resource documents (service providers, state partners, agency contacts, etc.); track inquiries in an Excel call log;
•Other duties as assigned.
Additional Comments Mandatory Coursework to be completed by the end of the traineeship: Candidates must complete the following core courses: Microsoft Word Basics; Customer Service; Organized Office Worker; and Successful Business Writing.
Elective Coursework: In addition to the mandatory courses, candidates must also complete an additional four elective courses in the following competencies: Professionalism & Self-Management, Verbal & Written Communication, Interpersonal & Customer Relations, and Computer Skills & Technology.
Agencies will determine acceptable elective coursework for the position being filled.
Please provide a current resume if interested in this position. Please note the vacancy ID in the subject line of your email when applying. If you are replying to this posting from Indeed, please include the location of the position and job duties in your response.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Some positions may require additional credentials or a background check to verify your identity.
Name HR
Telephone
Fax
Email Address job.opportunities@hcr.ny.gov
Address
Street 38-40 State St.

Room 2N
City Albany
State NY
Zip Code 12207
Notes on Applying It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Please provide a current resume if interested in this position. Please note the vacancy ID in the subject line of your email when applying. If you are replying to this posting from Indeed, please include the location of the position and job duties in your response.