Requisition No: 828537 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II OPS- ESS Program

 Pay Plan: Temp

Position Number: 60932679 

Salary: $20.57 per hour 

Posting Closing Date: 05/13/2024 

Total Compensation Estimator Tool

Open competitive opportunity.

Government Operations Consultant II OPS -

Electronic Benefits Transfer (EBT) Program Office

This is a full-time Other Personal Service (OPS) position. 40 hours per week.

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Location: Centre of Tallahassee building, 2415 N. Monroe St., Tallahassee, FL 32303.

NOT ELIGIBLE FOR TELWORK

Pay rate: $20.57 per hour.

If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy. 

Required qualifications: 

• Must have at least a two-year college experience or an associate's degree.
• Must have at least 3 years of experience in Microsoft Office products.
• At least 2 years of customer service experience.
• Must work from the Tallahassee, Florida office - not eligible to telework.

Preference will be given to applicants who have: 

• Bi-lingual in Spanish and English languages.

POSITION DESCRIPTION

This position completes daily tasks for the Electronic Benefits Transfer (EBT) Program Office, part of the Economic Self-Sufficiency Program Office.

The duties and responsibilities include, but are not limited to the following:

Participates in design, development, testing, implementation, and on-going operations for EBT/EFT system pilots, expansions, and production operations.

Specific duties include:

• • Assist in the contract management reviews, pilot operations and evaluations.
  • Monitor and provide daily and monthly EBT reports as required by the Operations Manager or Director.
  • Reviewing data in EBT / Florida eligibility system.
  • Conducts regular periodic EBT Customer Service call monitoring and prepares written comments and feedback for the contractor.
  • Performs daily tasks for EBT Customer Service functions including responding to customer issues, questions, and special card delivery requests.
  • Uses EBT Ensight for reporting and data gathering as needed.
  • Uses EBT WebAdmin system for demographic updates to include, verified address, name, DOB/SSN updates, card issuance, transaction history and benefit info, as needed.
  • Performs other related duties as assigned by the Operations Manager and Director.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Ability to collect, analyze, and evaluate various types of data to solve problems, develop alternatives, and document other activities relating to the improvement of management and operations practices.
• Ability to organize complex data into a logical format for presentation in reports, documents, and other written materials.
• Ability to effectively communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with a variety of stakeholders, both public and private.
• Ability to independently plan, organize, and complete work assignments with minimal supervisory oversight.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to formulate policies and procedures.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
5. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.