Position: Director of People Operations

Location: Dumbo, Brooklyn (Hybrid: 4 days in office, Monday-Thursday)

Reporting to: VP of People Operations

Type: Full-time

OVERVIEW

Soko Glam and Then I Met You are innovative beauty companies on a mission to inspire and empower individuals through transformative skincare experiences. We are dedicated to curating the best in beauty, fostering a community that celebrates diversity, inclusivity, and self-expression. As we continue to grow, we are seeking a meticulous and nimble Director of People Operations to join our team.

KEY RESPONSIBILITIES

• Champion a positive and inclusive company culture, driving initiatives that align with our values, foster engagement, and promote a sense of belonging among all team members.
• Develop and implement strategies to elevate team engagement and performance, leveraging data-driven solutions and people development initiatives.
• Oversee talent acquisition processes, ensuring we attract and retain top talent aligned with our company culture and values.
• Design and execute performance management systems that foster a high-performance culture, providing clear pathways for career development and growth.
• Lead the integration of AI and technology into people operations to enhance efficiencies and effectiveness in HR processes.
• Create and implement learning and development programs that support the continuous growth and development of our team members.
• Collaborate with leadership to align HR strategies with business objectives, contributing to the overall success and growth of the company.

Six-Month Expectations:

• Establish and promote cultural alignment initiatives, ensuring that all team members understand and embody our core values, and fostering an environment of collaboration and respect.
• Establish a comprehensive understanding of our People Ops systems and processes, with the ability to train and guide others.
• Gain a deep understanding of our benefits programs and company policies to autonomously interpret and resolve issues. Administer all benefits programs and maintain policies with a high standard for compliance and best practices.
• Evaluate and recommend improvements to our People processes, focusing on team member experience, automation, and scalability, while balancing strategy and execution within our small, agile team.
• Draft clear and thoughtful team member communications, addressing sensitive inquiries with timeliness and detail.
• Manage relationships with benefits, systems, and compliance vendors, handling People Ops cases across internal and external contacts and tools.
• Implement key People Ops initiatives focusing on team engagement, talent acquisition, and learning and development.
• Develop a data-driven approach to measuring and improving team member performance and satisfaction.
• Initiate the integration of AI and technology into people operations, identifying areas for improvement and efficiency.

Twelve-Month Expectations:

• Successfully embed a culture of recognition, learning, and continuous improvement, resulting in increased team member satisfaction, retention, and alignment with the company's mission and values.
• Optimize and improve our People Ops processes and benefits administration to better serve our team members, supporting scalability and compliance, and overseeing HR projects, audits, and data reconciliation.
• Analyze data from internal surveys, performance and compensation cycles, and other People Ops initiatives, developing and presenting recommendations to the executive leadership team.
• Successfully execute talent acquisition and development initiatives, resulting in a stronger and higher skilled workforce.
• Develop and maintain trackable people analytics, measuring key metrics to inform organizational decisions and track organizational health.
• Further optimize HR processes and systems with the integration of AI and technology, enhancing overall operational effectiveness.
• Master company payroll tools to confidently act as secondary payroll support, capable of processing payroll in all systems and locations.

QUALIFICATIONS

• 10 years of HR experience, with a proven track record in people operations and HR leadership.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Prior experience with ADP HRIS tools is a plus
• Prior benefits admin experience, with strong understanding of HR and benefits compliance and best practices, and time off/leave regulations.
• Strong understanding of HR best practices, employment laws, and regulations in the US.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire team members at all levels.
• Experience in implementing and optimizing HR technologies and systems.
• Strong analytical skills, with the ability to use data to drive decision-making and improvements in HR initiatives.
• Demonstrated ability to lead and manage change in a fast-paced, dynamic environment.
• Strong critical thinking abilities, with proactive problem solving and research skills.
• Experience in the design and implementation of scalable HR processes and programs aiming to promote and retain best-in-class teams.
• Prior experience providing HR support for both exempt and nonexempt team members.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

The estimated annual pay range for this role is $120-140K.

• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Life Insurance and Long Term Disability leave, and a range of other benefits.
• Learn more at the Soko Glam Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Soko Glam not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.