Description

Job description

Inbound Customer Service Representative at SMART Customer Solutions

If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!

We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.

Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.

Basic job responsibilities include:

• Managing large amounts of inbound calls in a timely manner
• Following call center and client “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research each issue and provide solutions
• Strong active listening skills
• Process payments and amounts correctly
• Ability to operate in a fast – pace, multi-tasking environment with deadlines

You are a perfect fit for the job:

• People oriented – enjoys interacting with people and working in a group atmosphere
• Achievement-oriented – enjoys the challenge and continues working even through failures
• Strong computer background using MS Word, Excel and Internet
• Flexible schedule requirements, with the ability to work evenings and one weekend day
• Proven sales and/or customer service success within an inbound call center environment
• Veterans of the Armed Forces are valued and are a great asset to our team!

We offer paid training and a competitive starting wage. 

What we promise employees:

• A FUN environment that rewards hard work
• Weekly pay every Friday 
• Career path development
• PTO accrual from day 1!

· Dental and Vision Insurance 

· Life Insurance after 180 days

Think you have what it takes?! We would love to hear from you and get you started on the SMART path! 

Call 844-811-8811 to apply today!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Requirements

• Ability to sit for long periods
• Speak in a pleasant and friendly tone
• Have basic knowledge of cell phones