We have an immediate need for results-oriented Customer Service Representatives for a inbound customer support call center in the Mesa area. The successful candidate will be a self-motivated individual who will be responsible for providing excellent customer service. This is NOT a remote position, must be willing to report onsite for every shift.

*These are direct hire opportunities with company provided benefits.

Duties and Responsibilities include but are not limited to:

• Answering inbound calls quickly and efficiently.
• Offering support helping customers with maintenance and accuracy.
• Navigating through multiple systems and tools.
• Document customer interactions and process customer accounts.
• Maintain a well-developed working knowledge of company services offered.
• Other job duties as assigned.

Knowledge, Skills, and Abilities:

• Recent steady work history and an up-to-date resume to submit for consideration.
• Strong written and verbal communication skills; Excellent telephone and email skills.
• Motivated, self-starter with a can-do attitude, highly organized, detail oriented, team player.
• Previous experience with call center and technical support preferred.
• Flexible schedule (Must have open availability 24/7, shift will be assigned after training is completed).
• High School Diploma or equivalent.
• Able to complete and pass a background check and drug screen.
• Will be required to take and pass an in-person customer service assessment.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Ability to Relocate:

• Mesa, AZ 85210: Relocate before starting work (Required)

Work Location: In person