Turley International Resources (TIR) is hiring for a Customer Service Representative position at our Mesa, AZ location.

We are a manufacturing business seeking an experienced representative. This position offers an exciting opportunity to create customer loyalty and growth within our current customer base.

You will engage with our customers by phone and email. The primary focus is creating a positive customer experience by offering our dealers product information and sales support materials. The position also includes interactions with consumers and answering product questions before and after the sale.

RESPONSIBILITIES

• Educate and develop relationships with our dealer base.
• Provide quality customer service through active listening, clear communication, and consistent follow-through.
• Go the extra mile to engage with our dealers.
• Follow communication procedures, guidelines, and policies.
• Customer database entry
• Process customer orders

REQUIREMENTS

· Minimum 3 years of customer service experience

· Must have strong organizational skills

· Outstanding prioritizing and decision-making abilities

· Verbal and written communication skills are a must

· Ability to learn internal CRM tools

· Common computer skills and basic knowledge of Word and Excel

· Past job performance must reflect dependability, initiative, and a professional demeanor.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Mesa, AZ 85212 (Required)

Work Location: In person