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Who We Are
We’re a software company. We make InformaCast and Visitor Aware - a combination of great notification software and visitor management software - and we sell it to people all over the world. Our employees, customers and partners love us.
At Singlewire Software, we know what we do matters. Our customers tell us every day the difference our solutions make in their lives as they work to keep their people safe. That knowledge creates a passionate team inspired by their positive influence on other people’s lives. It makes serious work a fun and engaging challenge and lets our employees know that people are central to everything we do.
Why did we post this job?Our business is growing with more customers and a wider array of features and integrations than ever before. That means more opportunities for you to help our customers. The primary goal of the support team is to provide a great experience to our customers as they deploy and use InformaCast.
Our technical support team is growing and we want you to grow alongside us. We’re looking for a technical support specialist who is ready to kick-start their career with a dynamic, growing company consistently rated as the best place to work in Madison.
Are you motivated, have a growth mindset, and are committed to seeing your customers succeed? Then you might be just the person we’re looking for. You bring energy, creativity, and passion…we’ll teach you all the technical skills you need.
That takes someone who can:
You’ll have the opportunity to learn about:
The person we’re looking for:
Other Skills That Will Make You Stand Out
More about this role
Full Time
Software & Cloud Computing
$93k-117k (estimate)
05/02/2024
07/01/2024
singlewire.com
FITCHBURG, WI
100 - 200
2009
BRETT RIMKUS
$10M - $50M
Software & Cloud Computing
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Networking, Written Communication, Initiative, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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