Overview

Affiliated Engineers, Inc. (AEI) is a leading, multidisciplinary consulting engineering firm and collaborative community of over 800 employees who plan, design, and deliver high-performance, innovative, and holistic engineering solutions — positively impacting society and advancing humankind.

Recognized in the Top 20 Engineering Firms and Top 3 Science and Technology Firms since 2000 by Building Design Construction Magazine, AEI is dedicated to enhancing public health and improving patient outcomes, advancing revolutionary biomedical research, and enabling the next generation of scientific discovery and technological innovation through remarkable design and award-winning projects.

From collaborating with the California Air Resources Board to transform air quality in the world’s largest, zero net energy emissions testing facility to creating human-centric, technically advanced clinical environments that elevate communities — such as Healthcare Design Magazine's 2022 Design Showcase Winner, Sarasota Memorial Hospital in Venice, Florida — our work reflects the highest standards in sustainable design practices.

As a PC Support Specialist in our Madison office, you will help us empower our clients to achieve energy-efficient building solutions, save global environments, and create a better, greener future for all.

Responsibilities

Here’s why we need you:

In his role, you will provide day-to-day training, support and maintenance for designated AEI offices’ PC hardware and software. Tests new hardware under guidance and direction of Technology Manager. Maintain office specific inventories and diagrams per firm wide IT standards.

Qualifications

Primary Accountabilities and Responsibilities

The following job functions are typical of the position but are not all encompassing. Each person is expected to help, to the extent of their abilities, in carrying out whatever work is required to deliver a quality product within budget and on schedule.

• Responds to help-desk needs in a timely and professional manner.
• Supports and maintains designated AEI offices’ standard hardware and software. Tests and provides feedback on hardware standards. Collaborates with other IT staff, users, and vendors as necessary to resolve day-to-day issues.
• Maintains documentation for assigned IT inventories and databases.
• Provides feedback and suggestions for improvements, shares knowledge and lessons learned, and collaborates in troubleshooting problems.
• May participate in special projects on either a IT team or a cross-functional team.
• Provides ongoing one-on-one training and instruction to users in the organization. May provide large group training classes, as necessary, on specific hardware and/or software.

Minimum Qualifications

• Technical or Associate degree in Computer Information Systems, a related technical degree; or commensurate experience.
• Two years of related IT experience.
• Proficiency in installing and troubleshooting desktop and laptop hardware, software, and networking components.
• Proficiency with Microsoft products. Ability to learn and support additional software (i.e., graphics, engineering calculation, database, etc.).

Other Knowledge and Skills Required

• Strong interpersonal and communication skills. Ability to work well in a team environment, including carrying out appropriate follow-through with others, teaching and delegating work, and giving and receiving constructive feedback. Communicates well with individuals at all levels in the organization.
• Strong organizational skills and the ability to prioritize to effectively handle multiple tasks and deadline pressures without creating workflow problems for others. Generally, works on multiple projects/activities in a given time period.

Competencies

• Technical Knowledge
• Client Focus
• Professionalism
• Consultancy
• Communication
• Project Execution
• Quality

Travel Requirements

• This position requires travel up to 5% of the time.

Physical Requirements

• Willingness to work to meet deadlines as required by client demands.
• Working at a computer for several hours at a time.
• Attending meetings with team members and other consultants both on and off-site.
• Ability to lift up to 30 pounds.
• Performing typical office activities.

Contacts

This position has frequent contact with individual PC and laptop users in AEI and limited contact with vendors.

We provide the tools and a support system to ensure a thriving career. If this environment and opportunity to work on world-changing projects align with your goals, we would be thrilled to meet you. 

Come and collaborate with us!

To be considered, apply online at https://aeieng.com/about/careers/.

If you know other candidates that would excel at this position, please share this posting with them directly via email, or to your network on LinkedIn.

AEI is proud to be an EEO/AA Employer/Vet/Disabled.