Job Description:

Top Required Skills & Years of Experience:

Level 3 support and maintenance of workstation software and hardware (5 years or more required)

Support and maintenance of Operating Systems for user workstations (5 years or more required)

Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

Incident and Service Request Management (5 years or more preferred)

Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

Patch Management

Imaging experience using management tool (SCCM, Ivanti, etc.)

Learning management system (LMS) support experience

Google Workspace experience

Microsoft's Group Policy Object (GPO) experience

This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable

working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and

written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard. 
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