has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
Our client is currently seeking a Desktop Support Technician to join their team onsite in Fort Worth, TX. This is a 3-month contract position with possibility to extend.
Duties and Responsibilities:

• Provide advanced site support for end user-related issues and requests

• Support desktops, printers, scanners, and software support

• Install, diagnose, repair, maintain, and upgrade hardware and software related technologies

• Serve as a contact for end users to receive support

• Apply advanced understanding of technology products and services to assist internal users

• Identify and research end user questions and problems, and provide appropriate services, repairs, training, and / or follow up

• Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy

• Provide superior customer service through:

  • Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests

  • Maintaining customer relationships across all lines of business for daily operational issues and requests

 
Skills and Qualifications:

• Minimum 3 years of experience or equivalent associate in science degree

• Site support experience including related infrastructure technologies and complete site accountability

• Self-motivated individual with desire to enhance their knowledge and continually develop their skillset

• Strong customer service skills

• Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)

• Able to multitask and operate in a fast-paced support break / fix environment

• Ability to quickly diagnose and resolve customer computer related issues

• Ability to work on tasks independently and assess and execute with minimal direction

• Ability to lift computer equipment

• Ability to work with and manage vendors and managed service providers

• Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site

• Industry certifications are a plus

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .