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Desktop Support Technician
GovTact Fort Worth, TX
$49k-62k (estimate)
Full Time 2 Months Ago
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GovTact is Hiring a Desktop Support Technician Near Fort Worth, TX

Job Title: Desktop Support Technician I

Location: US-TX-FORT WORTH

POSITION SUMMARY

GovTact is seeking a Desktop Support Technician to support onsite information technology needs for GSA users in the Regional Office Building. This position will work as part of a team to troubleshoot hardware, communicate with GSA site POCs, facilitate fix actions and support request fulfillment.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

POSITION RESPONSIBILITIES:

  • Performs a variety of clerical and administrative duties pertinent to on site support.
  • Responds to trouble tickets to resolve user problems.
  • Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
  • Provides personal computer support problem analysis, and hardware/software installation and configuration.
  • Interacts daily with customers to ensure productivity; provides individual feedback.
  • Monitors team productivity and quality; provides individual feedback.
  • Maintains an audit trail and statistical records of all problems and conditions reported by the client.

Qualifications:

CONTRACT REQUIRED QUALIFICATIONS:

  • Public Trust Clearance (Or ability to obtain)
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments.
  • Performs work that requires practical experience and training.
  • Work is performed remotely under supervision.
  • Contributes to deliverables and performance metrics.

CONTRACT DESIRED QUALIFICATIONS:

  • Must be willing to work a variety of shifts, including holidays as scheduled.
  • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
  • Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory

EDUCATION AND EXPERIENCE

  • High School Diploma or equivalent
  • Minimum 0 - 5 years of work experience.
  • At least one (1) year experience with Windows desktop support.
  • At least two (2) years experience working knowledge of remote tools.
  • Experience supporting industry standard software products.
  • Experience as a remote worker demonstrating time management and self discipline.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

  • Personnel are expected to ensure the protection of proprietary company and customer information consistent with the company’s expectations of information security.
  • Communicate verbally and respond to verbal communications in person, over the phone or by video chat.
  • Communicate clearly and succinctly in writing, primarily utilizing a keyboard.
  • Sitting for long periods.
  • Viewing computer screens for long periods of time.
  • Travel may be required within a 50 mile radius.

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • IT: 1 year (Preferred)

License/Certification:

  • US Citizenship (Required)

Security clearance:

  • Confidential (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$49k-62k (estimate)

POST DATE

03/14/2024

EXPIRATION DATE

06/11/2024

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The job skills required for Desktop Support Technician include Desktop Support, Technical Support, Help Desk, Active Directory, Time Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

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Seek technical support positions.

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TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

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