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Customer Service Manager
Job Category : SFBO-Customer Service Requisition Number : CUSTO001715 Showing 1 location Job Details
Description
We at Sheltair are committed to excellence a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery.
Compensation ranges from $45k - 47k annually.
Job Description : The Customer Service Manager is responsible for leading and directing the day-to-day Customer service operation and the Customer service personnel.
Look for ways to minimize costs and maximize sales.
Qualifications : To be considered for this position, an individual must have a minimum of three years of aviation experience and one year of supervisory experience.
Other qualities include but are not limited to : strong interpersonal management skills, effective time management, experience in project management, ability to read and comprehend general business documents, professional reports, technical procedures or government regulations, and the ability to effectively present information and respond to questions from department managers, co-workers, customers and the general public .
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications, and abilities.
Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resources program to comply with all applicable anti-discrimination laws.
Sheltair does not discriminate in employment opportunities or practices on basis or race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.
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Education
Experience
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Last updated : 2024-04-23
Full Time
$79k-102k (estimate)
03/10/2023
05/09/2024
The job skills required for Customer service manager include Customer Service, Customer Satisfaction, Project Management, Team Management, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.