Job Overview:

We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunity for growth.

Responsibilities:

- Communicate with customers in person, and via phone and email to provide assistance and resolve inquiries

- Maintain a high level of professionalism and phone etiquette

- Assist customers with product information, order status, and general inquiries

- Perform data entry and order intake accurately

- Provide exceptional customer service by actively listening to customer needs and finding appropriate solutions

- Conduct outbound calls to follow up on customer inquiries or sales leads

Experience:

- Previous experience in customer service or a related field is preferred

- Strong communication skills, both verbal and written

- Ability to handle difficult customers with professionalism and empathy

- Good computer skills

- Knowledge of the printing industry is a plus but not required, since we offer on-the-job training

At our company, we value our employees ; benefits include:

- Paid time off and holidays

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person