Description

Job description

Due to continued growth, Servexo is seeking a talented Security Account Manager who is committed to excellence, honesty, and integrity to join our leadership team!

WHO WE ARE:

Servexo provides fully integrated security solutions utilizing highly-trained staff, leading-edge technology and the latest equipment. While our team can execute protective services in a variety of situations, we specialize in the corporate, government, health care, education, and utilities sectors. Our next generation approach combines traditional methods with hi-tech options such as cyber security, drone technology and biometrics.

Employing industry-leading software, our physical security uses a mobile-enabled tool throughout their patrol. With GPS monitoring, up-to-the-minute reporting, detailed analytics and much more, our clients experience the Servexo advantage in real-time. Customized, affordable security solutions our clients want without compromising the protection they need that’s our client commitment.

WHAT WE OFFER:

• A comprehensive benefits package that includes medical, dental and vision coverage, a 401k plan with a company match, paid life insurance and accidental death and dismemberment insurance, paid holidays, and paid time off for most of our positions.
• We also provide an employee assistance program, employee referral program, a recognition program, on-the-job training, and career growth opportunities.

JOB SUMMARY:

The Security Account Manager is accountable for day-to-day operations of an assigned client site or sites. Manages a team of security officers, site and/or shift supervisors. Provides training, coaching, performance management, support, and retention of staff. Builds, improves, and maintains relationships with clients and employees, coordinates needed support services and solves problems to effectively run the site(s). Provides after-hour emergency response as required.

JOB DESCRIPTION:

• Assure regular, proactive communication with site, listen to client issues, provide security and technical expertise and solutions, ensure complete customer satisfaction.
• Handle any escalated security issues or emergency situations appropriately
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, recognition, etc.)
• Assure communication of policies, company announcements and job openings at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.
• Develop / maintain operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.
• Capably utilize TrackTik for scheduling, reporting, documentation.
• Enforce Company policies as outlined in the handbook, executive memos and on the TrackTik site.

JOB SKILLS:

• Proven work experience as operations manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Degree in Business, Operations Management, or related field

JOB REQUIREMENTS:

• Bachelor’s degree plus at least 3 years of general management experience in the security services industry; military or law enforcement experience is preferred
• Must be a U.S. Citizen or authorized to legally work in the United States
• Must be at least 21 years old or the minimum age
• Excellent interpersonal and communication skills
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating, and retaining quality staff
• Ability to manage multiple priorities, complex situations, a diverse team of
• employees and client requirements on an ongoing basis
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

PHYSICAL REQUIREMENTS:

• Physically able to perform all general patrol duties, functions, and activities
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Standing, walking, sitting, stooping, kneeling, climb (running when necessary)
• Ability to work in extreme weather like rain, snow, and extreme heat or cold
• Must possess good vision, depth perception, distinguish basic colors
• Ability to listen and communicate effectively through clear speech and hearing
• Must be able to pass drug screening and Background

Servexo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications

Security Responsibilties:

Must Obtain Security License

4 Random Patrols every hour on foot

Observe and report

Notify Law Enforcement of any unlawful activity

Patrol Parking lot grounds, providing visible security appearance

Conduct hourly reports on our Guard Tracking application

Comply with supervisor directives while on duty

Carry out other duties as assigned

SECUIRTY REQUIREMENTS:

Must be 18 years or Older

Must have a Highschool Diploma

Must be a US Citizen

Must be able to navigate and patrol up and down stairs

2 years Security, Law Enforcement, Active Military, Reserves, Or National Gaurd experience.

Must maintain a neat, clean, and well-groomed professional appearance while on duty in accordance with company and client standards

Servexo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.