Position Summary

Securiport LLC is a US company based in Reston, VA, that specializes in the design and implementation of passenger biometric recognition, immigration processing, and intelligent information reporting and management systems based on advanced technological solutions. Securiport provides a complete immigration processing solution and analytics to maintain border security. Services include technical analysis, design, implementation and maintenance of Securiport’s software solutions, training, and technical support to the field operations.

We are seeking a dynamic and experienced Product Analyst to join our growing team. As a key member of the Product Management Department, you will work closely under the direction of Product Management Director to craft business and functional requirements for user-friendly applications, focusing on optimizing adoption rate and enhancing our software products. The ideal candidate will have a strong background in software development, excellent analytical skills, and a passion for delivering high-quality products that meet customer needs.

Responsibilities and Objectives

The Product Analyst will be responsible for the following:

• Conduct in-depth analysis of software products based on gathered user feedback, market trends, and competitor offerings.
• Collaborate with cross-functional teams to gather functional and non-functional requirements.
• Elicit, document, and prioritize product requirements and specifications.
• Develop features and user stories with detailed acceptance criteria.
• Maintain and update user guides.
• Ensure traceability from high-level requirements to software specifications and test cases.
• Conduct market and customer research to inform product direction.
• Review feature requests and operational issues, prioritizing them for releases.
• Collaborate with Software Developers and QA Engineers to ensure clear understanding of business needs, user expectations, and to jointly troubleshoot any arising issues.
• Create application and data workflow diagrams.
• Communicate priorities and status to internal stakeholders.
• Collaborate with customers to understand requirements and address issues.
• Work with internal stakeholders to clarify requirements and ensure alignment product delivery.
• Facilitate resolution to requirements conflicts between stakeholders.
• Deliver high-quality work while operating as a team player.
• Identify areas for improvement and contribute to solutions.
• Provide training to staff on requirements gathering, analysis, and review.
• Other projects as assigned by the Director of Product Management and/or COO.

Requirements

• Support the long-range direction of the product department function.
• Direct the design, management, and support the implementation of applications and systems in Operations.
• Monitor and analyze technology and trends that could improve the company's products and performance.
• Establish technology standards and communicate technical information to the organization.
• Keep an updated risk management report with all the Operations and implementations, including mitigation, probability and impact.
• Keep updated a general plan of development and ongoing implementations for the different developed products.
• Monitor queue to ensure that all necessary orders and requests are checked and released on time.
• Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements.

Skills

• Experienced in system design, analysis, and requirements gathering.
• Knowledge of key elements of effective software requirements and specifications.
• Great knowledge of IT processes and willingness to constantly update knowledge.
• Inbuilt ability to multi-task, working on more than one issue simultaneously.
• Strong character under pressure with excellent work ethic and professionalism.
• Self-starter; resourceful.
• Strong sense of responsibility and ownership.
• Effective communicator with excellent written and verbal communication skills; good listener with strong interpersonal skills.
• Excellent presentation skills with demonstrated ability, experience, and presence to credibly engage a wide range of stakeholders including clients and potential clients.
• Must be authorized to work in the U.S. with English as main language; ability to travel internationally as required.
• Fluent in French or Spanish is a plus.

Education: Advanced degree in Computer Science or Engineering plus 5 years’ IT experience or 8 years with a BS in Computer Science or Engineering.

EOE m/f/d/v Securiport LLC participates in the E-Verify program.