The HOST position at Seahorse NYC is an hourly service role that focuses on general reception and reservationmaintenance for daily service. Hosts are responsible for maintaining the Host Station, effectively using theReservations Systems to document guest information (dietary concerns, holiday observance, special occasions,special interests, disability accommodation requirements, allergies, and strong aversions), coat and bag check,and general support for Diners’ Needs as they arise from Entry to the Dining Room to the point of Exit at the end ofthe dining experience.

This staff member coordinates with the Captain Staff, Sommeliers, and Expediters to conduct Service as directreports to FOH management.

HOST Essential Duties

• ❖ Greet all guests entering the restaurant and thank all guests leaving the restaurant

• ❖ Manage reservation system

• ❖ Ensure reservations are prioritized and seated in a timely manner

• ❖ Strive to accommodate walk-in guests whenever possible

• ❖ Clearly and politely communicate with guests when delays and/or waits occur

• ❖ Maintain an organized floor by quickly and efficiently seating guests according to company standards

• ❖ Understand and operate the reservation/seating system

• ❖ Maintain professional and warm guest communications - inside the restaurant or via phone/email

• ❖ Recognize key people in the industry, VIP guests and contacts related to the company and follow company

  protocol related to their visit

• ❖ Communicate respectfully and clearly with service team and management

• ❖ Support team members in the completion of their duties to ensure satisfaction of all guests before,

  during, and after service

• ❖ Engage management for any guest issue or complaint

• ❖ Maintain cleanliness and organization at the host stand and front door area

• ❖ Additional service and/or operational tasks as determined by manager

• ❖ Adhere to grooming and dress code standards

• ❖ Assist teammates to anticipate all other FOH needs

• ❖ Other General Maintenance and food service tasks as Assigned

  Skills and Requirements

• ❖ Minimum 1 year of host and/or restaurant experience in a high volume environment

• ❖ Excellent communication and interpersonal skills

• ❖ Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude

• ❖ Ability to work in an organized and professional manner

• ❖ Able to work in a standing/walking position for long periods of time

• ❖ Ability to demonstrate quick thinking and adaptability in a constantly changing environment

• ❖ Receptive to constructive criticism and performance feedback

• ❖ Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting,standing for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirementsmay be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Seahorse New York reserves the right to add or deleteduties and Essential Duties at the discretion of Seahorse New York or its managers. This job description is intendedto describe the general level of work being performed. It is not intended to be all-inclusive. 

Benefits:
Hourly plus tips in a pooled house. ($18/hrs - $22/hrs)
Paid sick leave.
Individual and family health insurance with dental and vision options and AFLAC.
Opportunity for growth in a boutique hospitality group.
401K options
Mercer Street Hospitality is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Mercer Street Hospitality is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercer Street Hospitality are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, family or parental status, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. Mercer Street Hospitality will not tolerate discrimination or harassment based on these characteristics.