A Branch Operations Manager is to lead and work alongside all individuals of our Distribution and Service Team at the identified location with management responsibility. This person must believe, live and promote our mission statement and corporate values, ensuring quality practices are maintained, improve productivity and efficiencies where applicable, collaborate with the corporate office to maintain proper inventory levels, all accounting detail is communicated, HR responsibility is managed, and maintain a safe and positive work environment. This position requires strong listening, effective communication and team building skills, timely problem solving techniques, ability to multitask and focus on multiple projects at once while exceeding customer expectations.

• Lead and manage the day to day business operations for the location of responsibility.
• Supervise and lead the tiered management/Supervisory levels at the business location.
• Collaborate with sales to meet corporate objectives and customer service expectations.
• Analyze process effectiveness, make recommendations for productivity improvements and eliminate waste.
• Responsible for showroom appearance and product offering.
• Ensure all retail sales are at appropriate margin levels.
• Lead customer service, front counter and warehouse staff.
• Train, mentor and develop team members, provide performance evaluations.
• Establishes disciplinary measures, including corrective action plans providing the best outcome possible.
• Assist with the recruiting, hiring, and interviewing process to maintain proper staffing levels.
• Communicate with senior management for branch level needs on equipment, manpower and inventory.
• Coordinate with corporate to ensure the proper inventory levels and maintenance required for the branch.
• Ensure cycle counting is maintained at an acceptable accuracy level.
• Operate as a working manager performing all job duties as required.
• Ensure the Till is balanced daily and cash amount is maintained.
• Account for petty cash if applicable and submit receipts/activities on a regular basis.
• Weekly prepare and make bank deposits; prepare and ship paperwork packet to corporate accounting department for reconciliation of accounts.
• Manage and review locations timecard requirements through ADP.
• Travel to Corporate as deemed necessary to stay relevant to company initiatives.
• Any other duties assigned by Senior Management.

Team Building (ability to lead and motivate others); Effective Leadership and Management; Customer Service (people skills); Process Improvement; Staff Planning; Developing Standard;, Strong Computer Skills; Ability to Work Well Independently and Function as an Integral Part of a Team.