Service Support Specialist page is loaded **Service Support Specialist**

**Service Support Specialist**

locationsAlbuquerque, NM, United States time typeFull time posted onPosted 13 Days Ago job requisition idR17159 As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs for the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality.

**What you will accomplish together with us**

* Interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization

* Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit

* Create service orders, update status, process parts orders, service invoicing and creation of service center notifications

* Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed

* Review and report on engineer inventory levels

* Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

**What will convince us**

* High school diploma required, academic degree in business or similar is preferred

* Minimum 2 years of work experience in a customer service role

* Strong written and oral communication along with ability to deal effectively with customers in a professional manner

* Strong ability to multi-task

* Experience with field service organizations preferred

* SAP experience preferred

* Identification with our core values: Sustainability, Openness, Enjoyment

**What we offer**

Sartorius ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

* Opportunity for international career development:

a global network offering seminars and training sessions, expert and manager career paths

* Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

* Work-life balance: Working from home at many sites

* Intelligent working environment: working in smart buildings with the latest technology and equipment

* Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP .

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We look forward to receiving your application.

**www.sartorius.com/career**

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found