8 Service Desk Support Specialist Jobs in Albuquerque, NM
Kadiak, LLC is Hiring a Service Desk Support Specialist Near Albuquerque, NM
- A positive customer service attitude.
- Junior-level personnel resolve less-complex problems immediately, while more complex problems are elevated to senior or supervisory personnel.
- Perform tests during application development, assists with application documentation, familiarizes personnel with applications, conducts on-site installations, provides direct user support as well as other forms of assistance to program and project leads.
- Provide problem-solving support (by phone and in-person) to users using information center tools.
- Provide support for e-mail, directories, standard Windows desktop applications, in addition to specific customer applications.
- Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation and follow-up steps.
- Serve as the initial point of contact for call center support for agency programs.
- Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Use proper troubleshooting techniques, analyzes user-related problems in assigned applications and applies or recommends solutions.
- Knowledge of service ticketing systems and IT Service Management.
- Ability to adapt to quickly changing priorities.
- Ability to provide support for all peripherals (scanners, printers, etc.).
- Ability to take a proactive approach to problem solving.
- Ability to train other team members.
- Demonstrate a proven record of successful execution in a cross-team collaborative IT environment
- Requirements.
- Experience with Microsoft Skype for Business, web cameras, television cabling, and microphones for multimedia setups.
- Knowledge of iPhone technical support and MaaS360 end user administration.
- Knowledge of Microsoft Windows 10 and Microsoft Suite applications.
- Proficiency in audio-visual and VTC technologies, such as Polycom systems.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or relevant experience.
- Minimum of 5 years’ experience or 2 years of which must be specialized. Recent experience with use of ServiceNow highly desired.
- Excellent communication skills (verbal, presentation, and written).
- A demonstrated proficiency in Microsoft Windows.
- Evening and Saturday schedule maybe required.
- ITIL V3 /V4 Foundations or HDI CSR, SCA, DAST
- Microsoft 365, Microsoft Office Specialist
- CompTIA CE A , Network , Security
Job Summary
Full Time
$50k-62k (estimate)
11/10/2023
06/10/2024
kadiakllc.com
Kodiak, AK
<25
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The job skills required for Service Desk Support Specialist include Troubleshooting, Customer Service, Technical Support, Service Desk, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Support Specialist. You can explore the career advancement for a Service Desk Support Specialist below and select your interested title to get hiring information.
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