Job Description

Put your skills to better use. Allstate The Sturtevant Agency in Albuquerque, New Mexico, is looking for an individual with experience in the [INDUSTRY] industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options. You will also be responsible for following up with customers to help ensure satisfaction. If you have proven experience as an account manager, we want to hear from you. Apply today!

Benefits

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Provide exceptional customer service and support.

Handle customer renewals.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Prior Sales Experience.

Professional phone etiquette.

Follow through and exceed current and prospective client expectations.

Excellent Spelling and Grammar skills.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

A Property & Casualty insurance license is required.

Strong work ethic and leadership skills.

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.