At Main Steel, a division of Samuel, Son & Co., your success is our business. As leading metals and industrial products manufacturer, processor and distributor, we leverage our industry expertise, breadth of experience and the passion of our people to help drive success for North American business – one customer at a time. We go beyond, quality, price, competitiveness, reliability and service. As a strategic supplier, we work collaboratively with our customers to understand their challenges and opportunities, and to develop innovative solutions that create value and meet real business needs. Samuel, Son & Co. Because it’s not just business. It’s family. This position is responsible for managing customer accounts in a specific location. We believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking an inclusive, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

Here are some of the great benefits that we offer:

• Competitive wage
• Paid vacation 
• 3 medical plan options; including HDHP Plan with NO employee contributions and HSA seed money!
• 401k Plan; Pre-tax and Roth deferral options and fully vested company match 
• Opportunity for career stability and growth
• Tuition reimbursement program

Responsibilities:

• Timely customer communication including, but not limited to quotes, expediting, customer inventory, order completion, shipping/receiving notifications and billing. 
• Quote customers based on book price pages, contract price pages and costing worksheet with direction from the office / customer service manager.
• Notify customers upon receipt of material and material received without a purchase order.
• Document contract review on the customer PO.
• Accurately enter sales order and material processing orders into AS400/Metalware.
• Production record material process orders and/or confirm accuracy of production recording.
• Notify customer as soon as material is ready to ship and provide shipping documents.
• Deliver accurate and timely BOLs to Shipping Department.
• Schedule trucks for those customers who do not make their own shipping arrangements.
• Bill completed sales orders and/or confirm accuracy of invoices. 
• Assists their manager in reconciling the physical inventory discrepancies.
• Provide exceptional support to both external and internal customers.
• Continuously works toward customer satisfaction.
• Participates as needed in special department projects.
• Provides reports as requested.

Competencies:

• Initiative.
• Leadership.
• Time Management.
• Decision Making.
• Communication Proficiency.
• Organization Skills.
• Customer/Client Focus.
• Problem Solving/Analysis.
• Teamwork Orientation.

Position Type/Expected Hours of Work:

• This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
• This position will be 100% on-site.

Required Education and Experience:

• 2 years of previous experience in customer service or inside sales.

Preferred Education and Experience:

• 3 years metal industry experience.
• Proficient in AS400/Metalware.
• Advanced in Excel.

We believe in a culture of equality. Respect and integrity are at our core. We are committed to building and embracing a diverse workforce and creating an environment that is open and inclusive for everyone. 

SAMACO

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