Who is Cover Whale?

Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our drivers.

We provide easy insurance options for our drivers at industry-leading insurance loss ratios for the insurance companies that support Cover Whale. The Commercial Auto and Trucking segment of the insurance industry badly needs our help and so do the hard-working drivers who have been struggling with ever-increasing insurance costs year after year. Join us in the mission!

For more information, please visit our website at www.coverwhale.com

The Role

This role provides an excellent foundation for a successful Cover Whale career. In this role, you will play a crucial part in assisting our agency partners and policyholders with a variety of complex needs including product support, billing inquiries, quoting, policy changes, renewal, and cancellation requests.

This is a critical, customer-facing role where you will engage with our customers over the phone, email, and live chat to problem solve while delivering a world-class service experience.

Responsibilities:

• Problem-solving with customers on issues of all complexities. Address questions related to pricing, premiums, policy status, and other policy questions.
• Multi-task: respond to calls, emails, and chats from agents, policyholders, or other partners accurately and within established timelines.
• Review and process applications and/or policy changes according to established underwriting guidelines.
• Perform premium breakdowns and electronically and/or manually calculate rates and determine eligibility based on selected coverage.
• Process endorsements, and facilitate the handling of filings, forms, and cancellation letters.
• Facilitate renewals through cultivating relationships with agency partners with world-class service.
• Guide/Educate agents through the quoting platform, on Underwriting Guidelines, and other Cover Whale resources.
• Become knowledgeable about Cover Whale products and technology, while contributing suggestions for continuous improvement to processes and policies.
• Become proficient in different processes outlined by various departments such as Loss Control, Billing, Underwriting, Retention, and Claims.
• Continuously expand individual knowledge base to deepen understanding of company offerings, industry terminology and trends, and emerging customer needs as we grow.