537 Customer Service Manager Jobs in Washington, DC
SAIC is Hiring a Customer Service Manager Near Washington, DC
Job ID: 2404380
Location: REMOTE WORK, DC, US
Date Posted: 2024-03-22
Category: Customer Support
Subcategory: Call Center
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking mission-first professionals to fulfill their career goals and objectives while delivering day-to-day excellence on programs of national importance. Join our team today and help us #BringOnTomorrow!
Qualifications
- Bachelors and 6 years or more of related experience
- Shall have extensive experience leading a team of Customer Service Technicians, ensures the workload is balanced, tickets are being closed in a timely manner to meet contract deliverables, responds to escalations from stakeholders, and is responsible for reporting on Help Desk statistics.
- Ability to obtain a Public Trust security clearance.
- Industry Recognized Certified Administrator and Certified Cloud Platform Consultant.
- Strong understanding of help desk operations, incident management processes, and customer service best practices.
- Proficiency in analyzing help desk statistics and KPIs to drive performance improvements and decision-making.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team to achieve goals and deliver exceptional customer service.
- Experience working with help desk ticketing systems and knowledge management tools.
- Strong problem-solving and decision-making abilities, with a focus on delivering practical and effective solutions to support issues.
- Effective communication skills, with the ability to communicate technical concepts to non-technical end-users.
- Effective communication and collaboration skills, with the ability to work with diverse teams and stakeholders.
- Analytical mindset with strong problem-solving abilities / skills and attention to detail.
- Understanding of working in Agile or DevOps environments is preferred.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job Summary
Full Time
IT Outsourcing & Consulting
$98k-127k (estimate)
03/25/2024
05/11/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Customer Service Manager include Customer Service, Leadership, Problem Solving, Customer Support, Collaboration, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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