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Customer Service Representative
SafeTech Carrollton, TX
$32k-40k (estimate)
Full Time 3 Months Ago
Save

SafeTech is Hiring a Customer Service Representative Near Carrollton, TX

Customer Support Representative
PURPOSE:
SafeTech USA, a business unit of SK AeroSafety Group USA is seeking a Customer Service Representative for our Carrollton, Texas, based aviation safety equipment MRO.
In this position, you will provide customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented, self-driven with a strong work ethic and have the ability to multi-task in a fast-paced environment.
MANDATORY REQUIREMENT:
  • Must have strong computer skills.
  • Ability to interface with management team, sales and operations. 
  • Ability to greet and communicate with Customers in a positive and professional manner.
  • Must possess very strong organizational skills and attention to detail.
  • Must be self-motivated and have the ability to work independently in a fast-paced environment.
  • Must be able to multi-task and switch gears in.
KNOWLEDGE AND SKILLS:
  • Proficient with Word, Excel & PowerPoint.
  • Ability to learn & use Quantum and Aeroxchange purchasing portal, airline experience a plus.
  • Ability to communicate at all levels, internal and external to the company.
  • Exhibit a proficiency to multitask and follow through on all assignments through completion of tasks.
Job Duties: 
  • Collect data from Operations and Sales to prepare RFQ’s and Quotes with accuracy in a timely manner.
  • Call Customers as required for Quote approvals, parts, statuses, freight charge approvals, and turn time issues.
  • Creating, Scanning and filing all Sales orders.
  • Answer customer inquiries about order status, cost proposals, account balances and all general information.
  • Expectations include the ability to sell additional services to existing customers.
  • Provide daily written updates on customer interaction to the management team.
  • Assist as needed with administrative duties and answering phones.
  • Perform tasks in accordance with, quality and regulatory requirements. Adhere to security and safety policies.
SafeTech USA team members are eligible for medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, company match to our 401K, employee perks program, anniversary milestone awards, and bonus eligibility.
Learn more about SafeTech USA at http://www.safetech-usa.com.

Job Summary

JOB TYPE

Full Time

SALARY

$32k-40k (estimate)

POST DATE

02/11/2023

EXPIRATION DATE

05/30/2024

WEBSITE

safetechmontana.com

HEADQUARTERS

Fort Myers, FL

SIZE

<25

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