Who We Are:

Omega Industrial Repair is a leading industrial repair company dedicated to ensuring optimal performance and efficiency for plants and manufacturers across the nation. Our customers include plants within the food & beverage sector, vehicle manufacturing, aggregates, oil rigs, and many more. We have 3 repair divisions which are capable of repairing any industrial equipment within a manufacturing facility. With a relentless commitment to excellence, we specialize in providing top-notch industrial repair services that keep operations running smoothly for our clients.

Job Description:

Omega Industrial Repair is looking for outgoing individuals with strong communication skills to join our customer service team. As a customer service rep, you will be in communication with customers, giving regular status updates, following up on purchase orders/approvals, and scheduling pick-ups as needed. The ideal candidate will have a strong passion for outstanding customer service and problem solving.

Responsibilities:

• Provide exceptional customer service to clients via inbound and outbound calls.
• Assist customers with inquiries, concerns, and requests in a professional and timely manner.
• Process purchase orders, and customer requests in a timely manner.
• Maintain accurate customer records and update information as necessary.
• Complete daily and weekly tasks as assigned.
• Resolve customer complaints or issues with patience and empathy.
• Collaborate with other team members to ensure customer satisfaction.
• Follow company policies and procedures to uphold service standards.

Requirements:

• Excellent communication skills, both verbal and written.
• Ability to effectively communicate in English; bilingual or multilingual skills are a plus, particularly in Spanish.
• Strong phone etiquette and active listening skills.
• Previous experience in customer service or sales is preferred.
• Ability to analyze information and problem-solve effectively.
• Team player.
• Proficient computer skills and ability to navigate multiple systems simultaneously.
• Detail-oriented with good organizational skills.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person