71 Customer Service Representative Jobs in Carrollton, TX
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Vertical Solutions Roofing & Construction
Carrollton, TX | Full Time
$56k-70k (estimate)
4 Months Ago
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Elite Fundraising Solutions, LLC/Krank Golf
Carrollton, TX | Part Time | Full Time
$31k-37k (estimate)
4 Months Ago
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Customer Service Representative
$36k-45k (estimate)
Full Time
1 Week Ago
HomeTeam Pest Defense is Hiring a Customer Service Representative Near Carrollton, TX
Overview
At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Customer Service Representative, you can expect to:
Minimum Requirements:
At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Customer Service Representative, you can expect to:
- Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
- The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
- Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
- Resolve customer problems with invoices and billing questions
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner
- Enter service-related notes in system software
- Provide general marketing information to prospects and customers, as requested
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers, as directed
- Maintain customer files on computer and in filing system
- Validate technician paperwork for completeness and accuracy
- File technician paperwork in customer files
- Update notes in system with technician and other employee customer information
- Print, distribute, and review service tickets for technicians
- Have a basic knowledge of technician's job and processes of company's treatment processes
- Properly follow HomeTeam Pest Defense telephone etiquette procedures
- Ability to calm and diffuse angry customers
- Escalate appropriate inquiries or problems to managers
- Collect and reconcile payments received by technicians
- Competitive pay $$
- $17 - $18/hr
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession resistant line of business
- HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA.
Minimum Requirements:
- Must have 1 year of previous customer service experience
- Entry level customer service skill and technique
- Basic / entry level understanding of computers
- Entry level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
- Must successfully pass background and drug screening
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
Job Summary
JOB TYPE
Full Time
SALARY
$36k-45k (estimate)
POST DATE
05/02/2024
EXPIRATION DATE
05/20/2024
WEBSITE
pestdefense.com
HEADQUARTERS
TUCSON, AZ
SIZE
1,000 - 3,000
FOUNDED
1950
TYPE
Private
CEO
GARY W ROLLINS
REVENUE
$500M - $1B
Related Companies
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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