Job Purpose:

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities:

● Communicate with allocated customers to develop a new relationship as well as foster existing ones.
● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
● Act as the first point of contact for resolving customer queries and complaints
● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
● Develop a relationship with sales team by being proactive and offering creative solutions
● Participate in training of system enhancements, applications, products, and new processes.
● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
● Perform other duties as assigned

Additional Responsibilities & Qualifications:

● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

● Proficient computer and technical skills.

● Decision-making skills and independent judgment.

● Ability to manage customer challenges in a professional and decisive manner.

● Customer service experience preferred.

Work Experience:

● 1-3 years of related job experience.

● Ability to work quickly and efficiently.

● Excellent verbal, written, people, and diplomacy skills are required.

● Strong customer service skills (friendly, courteous and helpful).

● Strong planning and organization skills are required.

Education:

● High School Diploma/GED

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Carrollton, TX: Relocate before starting work (Required)

Work Location: In person