Pride Global/Russell Tobin is currently seeking Account Manager (Remote) to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the Consumer Service industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position: Account Manager

Duration: 4 months with possible extension

Location: San Francisco CA - remote position with travel in and around Northern CA

Pay rate: $45-50.00/hr on W2

Major Responsibilities:

• Looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.
• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• You will report to the Senior Manager, Product Ops, Bbot within our Platform Operations organization.
• This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
• Be a Bbot product expert with a high level of proficiency in all associated integrations.
• Create merchant training materials to encourage staff understanding and adoption.
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch Train merchant staff on effectively using the Bbot platform Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Basic Qualification:

• Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Ability to lift up to 50 lbs for POS system transport
• Experience working successfully cross functionally with individual contributors
• Excellent external and internal customer support skills Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross functionally with other departments.

Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.