Overview

The District Manager role is a managerial role for an assigned territory that reports directly to a Regional Manager. The District Manager role is responsible for the management of the day-to-day business operations of the district and service personnel within the district that service and merchandise Rug Doctor Accounts by providing quality service in an assigned service area by adhering to the company C.L.E.A.N. Core Values. Overnight travel required; depending on company needs.

Responsibilities

• Attend weekly district alignment calls with Regional Manager to discuss achievements and alignment of district
• Manage and reconcile district expenses and approval of ASR Pcard usage
• Advocate the alignment of team members to company initiatives - route ownership, quality service, representation, attitude, and safety
• Initiate four monthly field route work-with’s to increase quality control and customer service experience
• Facilitate machine and solution shipments and loading/unloading of deliveries as needed
• Travel to assist and/or co-ordinate dedicated service project resources across the district and other regions
• Manage all store sets, resets and routes to ensure service schedules and route coverages are maintained.
• Manage workforce management responsibilities, along with employee relations with proactive problem-solving
• Provide training and development in areas within the scope of the ASR position to ensure proper procedures are applied to processes
• Produce and report on store audit findings in the field concentrating on areas of concern and improvements
• Participate in management training courses including computer-based and instructor led
• Ensure compliance of all regulatory agency requirements applicable to company and industry standards
• Perform other duties as requested

Qualifications

• 5 years of direct delivery experience
• High school diploma or GED equivalent
• Ability to travel 50% of time, overnights and work outside normal business hours as needed.
• Excellent communication, presentation, written and technical skills
• Ability to manage and train others, with desire to learn and practice company standards
• Customer service oriented with dynamic and outgoing personality
• Work independently with proactive problem- solving
• Microsoft office knowledge
• Ability to and operate forklift when necessary with mechanical aptitude