The Robert Half Healthcare Practice is working with a company to add multiple Remote Medical Customer Service Representatives to join their team. This is a fully remote position. This person must be able to work in a fast-paced, high volume call center environment and have excellent customer service skills.Shifts Available:Mon-Fri: 8am - 6pm EST *please translate to your time zone if you do not live in Eastern Standard Time Mon-Fri: 10am - 8pm EST*please translate to your time zone if you do not live in Eastern Standard Time Responsibilities for the position include the following: Offers timely and responsive support: Handles inbound calls from client hospitals concerning billing inquiries efficiently.Provides clarity for patients: Assists patients in understanding their needs by clarifying their questions and requests.Problem-solving expertise: Analyzes billing issues, researches potential solutions, implements effective strategies, and escalates complex challenges appropriately.Maintains accurate records: Efficiently gathers and enters patient data into the hospital's computer system.Streamlines communication: Connects incoming callers with the most relevant company representative.