The Program Assistant II will assess client program eligibility; answer incoming calls from calling queue, participate in community outreach, assist Family Services Specialists with case management of parent files, perform clerical duties, make follow up phone calls to parents, input information into agency databases and county GEARS. The qualified candidate will have the following responsibilities:Answer incoming client calls from the Family Services Calling Queue.Gather information and documentation to assess client program eligibility for Crystal Stairs' programs and services. Create Referral and submit packets to Enrollment Specialists for follow up.Update appropriate agency databases and logs with client eligibility information for tracking purposes.Update client information on the LA County GEARS database.Perform community outreach to increase enrollment of families for services.Schedule appointments for new enrollments and/or follow up on rescheduled appointments and no-shows, and send letters to parents of documentation needed for certification.Perform clerical duties such as mailing documents/letters, filing, handling of denied case files, and sort and distribute incoming mail.Perform other duties and special projects as assigned.