International Drayage Account Manager

RoadOne is one of the largest intermodal and drayage providers in the country. There’s no company that is more experienced at intermodal trucking than RoadOne. We serve all major ports and rail heads in the United States. Plus, we have over 2,000 trucks at 75 terminals around the country. Our well-known and established brokerage division, RoadOne LogisticServices (ROLS), is looking to accelerate its growth by adding key talent to our best in class process and technology. We are looking to add motivated self-starters to our Drayage team.

As an International Drayage Account Manager, you will be responsible to maintain and grow our existing drayage business. This position will oversee the entire lifecycle of drayage shipments, from quoting and price negotiation with customers and carriers all the way through delivery, providing exceptional customer service along the way. You will work with our operations team as well as our current and potential carrier base to match customer shipments to appropriate carriers to assure containers are picked and delivered on time. This is done by sourcing carriers and negotiating rates and properly managing expectations. In doing so, you will also be responsible to grow and develop a carrier base you can rely on. You will provide information on supply and demand along with pricing, while trouble shooting issues as they arise. Operations is a key function of this position: providing necessary information to team members, customers and carriers about the status of shipments, while also handling and resolving complaints. A goal of our team is consistent, proactive communication and exceptional customer service.

ESSENTIAL FUNCTIONS:

· Maintain and grow existing drayage business.

· Establish relationships with drayage carriers throughout North America; onboard and qualify new carriers.

· Make calls and send emails to capture market capacity; negotiate on a high level; book trucks on loads in a profitable, efficient manner.

· Develop relationships with carriers to grow them into reliable core carriers.

· Price shipments, gather and negotiate pricing and costs, and respond to requests for quotes.

· Enter shipments into the RoadOne platform and schedule appointments.

· Responsible for coordinating/overseeing the movement of each load from dispatch to delivery.

· Track and trace shipments through outbound calls and emails.

· Anticipate and identify problems and proactively work to solve them.

· Querying Port sites to determine shipment status and availability.

· Monitor all containers/chassis to minimize accessorial costs, per diem, demurrage, etc.

· Update internal & external portals with shipment details as needed.

· Resolve necessary questions and issues related to shipments in transit as needed.

· Other duties as needed and as assigned.

REQUIREMENTS

· Experience in drayage and/or intermodal transportation. The more experience the better.

· Excellent communication abilities, both written and verbal.

· Excellent computer skills and experience with Microsoft Office software.

· Self-starter with the ability to effectively multi-task when necessary.

· Flexible; able to effectively work in fast-paced environment.

· Ability to work independently and make informed decisions.

· Ability to work with a sense of urgency while paying close attention to details; detail-oriented.

· Associates degree or equivalent combination of education and relevant experience.

RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All new hires must pass a pre-employment background check and drug screen.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: In person