Call Center Representative

Founded in 2008, River City Mortgage is a full-service mortgage lender that serves customers in over 30 states. We have branches located from the east coast to west coast. Our headquarters, in Blue Ash, Ohio, houses our corporate functions as well as everything from the Call Center to the Closing Department.

At River City Mortgage we’re building more than a team. We’re a family who shares the same values and a drive to help each customer feel at home with their loan. We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue build a culture of commitment, communication, and collaboration.

We are seeking a driven candidate to join the River City Mortgage family as a Call Center Representative.

A day in the life of a Call Center Representative:

• Call potential customers and use scripts to provide information about RCM services.
• Ask pertinent questions to understand customer's needs.
• Record the customer's information accurately in the computer system.
• Go the extra mile to meet lead and quality expectations.

Core Competencies:

• Think Strategically: Maintain a long-term, big picture view and implement strategy effectively.
• Cultivate Innovation: Model the creativity and innovative business model to create new and revolutionary solutions to grow the business.
• Drive for Excellence: Ensure high levels of performance in self and others.
• Focus on the Customer: Make customers feel valued by delivering on commitments and exceeding expectations.
• Lead by Example: Promote values by demonstrating optimism and the highest standards of integrity and ethics.
• Build Collaborative Relationships: Encourage teamwork and partnerships throughout the company.
• Develop Others: Create a work environment that inspires people to be motivated, engaged and productive.

Success Requirements:

• Minimum 1-year experience preferred in a Call Center environment.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Excellent telephone, communication, and customer service skills.
• Persistent and results oriented.
• Patient and able to handle customer rejection.
• Effective problem solver to analyze solutions for customer service issues.
• Intermediate computer skills.
• High school diploma or equivalent.

Job Type: Full-time, evening opportunities available .

Compensation: $22-$34 /hour - includes bonus ( this is a 12-9pm shift only)

Company Benefits and Perks: We work hard to embrace an inclusive culture and encourage everyone at River City Mortgage to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all our employees:

• Retirement Plan
• Life Insurance Plan
• Medical, Wellness, Dental and Vision Coverage
• Paid Time Off

Job Location: Blue Ash, Ohio