22 Call Center Representative Jobs in Cincinnati, OH
American Health MW LLC is Hiring a Call Center Representative Near Cincinnati, OH
Full-time
Description
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
THE ROLE: CALL CENTER REPRESENTATIVE
RESPONSIBILITIES:
•Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
•Enter data into a specialized computer system;
•Dispatch AHA's Mobile Phlebotomists and Couriers;
•Track specimen collection and reporting;
•Trouble shoot missing, incomplete, and incorrect orders;
•Must have the ability to interact effectively and professionally with clients and coworkers always;
•Exceptional Customer Service skills, a must.
Requirements
QUALIFICATIONS:
- High School diploma
- 1-year of customer service experience in healthcare, preferred.
- Detail oriented with ability to multi-task daily.
- Knowledge of lab test orders; solid understanding of the importance of critical results.
- Excellent customer service and telephone etiquette skills required.
- Effective verbal and written communications, especially listening skills.
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
- Advanced computer skills.
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
- Ensure patient privacy, confidentiality, and HIPAA are upheld always.
- "Team Player" mindset a must!
AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!
Salary Description
$16/hr
Job Summary
Full Time
$38k-49k (estimate)
04/12/2024
04/25/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
