Job Title: Call Center Customer Service Assistant
Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service to our clients via telephone, email, and online chat. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via phone, email, and online chat in a timely and professional manner.
Assist customers with product information, order status, billing inquiries, and technical support.
Identify and escalate priority issues to the appropriate department for resolution.
Maintain accurate records of customer interactions and transactions using our CRM system.
Provide feedback to management regarding customer concerns and suggestions for improvement.
Stay informed about company products, services, and policies to effectively assist customers.
Qualifications:
High school diploma or equivalent required.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency with computer systems and experience using CRM software.