21 Call Center Agent Jobs in Cincinnati, OH
ATM Solutions, Inc. is Hiring a Call Center Agent Near Cincinnati, OH
Job Description
Job Description
We are seeking ambitious, energetic, full-time, and part-time Call Center Agent that are looking to begin or advance their career.
Because we are expanding rapidly, there are multiple opportunities to move up in our organization & take on additional responsibilities as we grow.
ATM Solutions, Inc (ASI) is a privately owned, dynamic, growing ATM service provider offering an inclusive, caring work environment.
We are looking for self-motivated, entrepreneurial employees who like working with little supervision and oversight, while providing industry leading service.
We pride ourselves in providing a great work life balance.
Shifts : Monday Friday 12 : 00 p.m. to 8 : 00 p.m.; Saturday 9 : 00 to 5 : 00 p.m. and Sunday 9 : 00 a.m. to 3 : 00 p.m. opportunities and overtime after 40 hours.
Hourly Rate : $17-23 hr.
Customer Service Representative Essential Functions :
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering assistance and support
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
Collaborate with other departments to improve customer service
Experience with Microsoft Suite
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and / or services
Expertise in the customer service area they focus in, such as accounts, technical support, or another area
Capable of solving a variety of customer service problems and supporting a range of personalities and customer types.
Customer Service Representative Skills and Attributes :
High School Diploma / GED required
Job Summary
Full Time
Business Services
$34k-44k (estimate)
03/22/2024
05/24/2024
atmsolutions.co.za
DAWES POINT, NEW SOUTH WALES
200 - 500
1999
ROBERT EDMONDS
<$5M
Business Services
Related Companies
The job skills required for Call Center Agent include Customer Service, Technical Support, Written Communication, Data Entry, Time Management, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
Similar Jobs
Popular Articles
