Summary

The Parts Call Center Representative is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, and performing all other duties as assigned by the Parts and Product Support Manager.

Essential Functions

Sales

• Assist customers placing parts orders in multiple store locations
• Advise customers on substitution or modification parts as needed.
• Assist Customer Service Advisors (CSA) with placing customer parts orders.
• Maintain cleanliness in work area daily (i.e., all parts, tools, and equipment put away, trash removed, etc.).

Inventory Control

• Place Special Order Parts Orders with Vendors / Suppliers
• Place Service orders for non-stock parts.
• Assist Field technicians with ordering Parts for Service Repair Orders.
• Notifies Parts Manager of discrepancies between inventory records and shelf quantities.
• Controls expenses to increase profitability.

Marketing

• Promote dealerships specials and suggest parts and service sales.
• Perform phone sales in accordance with the company’s guidelines, direction, or action plans.

Training

• Achieve working knowledge of Parts Inventory Control system.
• Stay current on new procedures for shipping, returning, and ordering parts.
• Stay current on new product bulletins and catalogs.
• Attend store meetings and training classes.
• Adhere to all company policies and procedures

Other Functions

• Assist with annual physical inventory.
• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Strong focus on customer service.
• Ability to show promote and sell products.
• Knowledge of machines and tools, including their designs, uses, repair and maintenance.
• Strong knowledge of Microsoft Office and the Internet.
• Basic knowledge of office machines including copier, fax, and printer.
• Able to communicate effectively as appropriate for the needs of the customer or coworkers.
• Strong attention to detail
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrates openness to new procedures, technology, and structure.

Physical Requirements and Working Conditions

Able to work overtime, including evenings and/or weekends. Able to repeatedly lift at least 50 lbs.

Education/Work Experience

One year certificate from a college or technical school or at least three years related experience and/or training; or equivalent combination of education and experience. Experience includes shipping/receiving, parts distribution, and the ability to drive a forklift.

Murphy Tractor & Equipment Co. is an equal opportunity employer.