The Opportunity

Description

We're looking for a Hybrid Customer Solutions Representative , working in the IT (excluding Telecommunication) industry in Boise, Idaho, United States .

Gathers and assesses SMB customers’ hardware, software and technical needs.

• Generates leads to specific departments based on customers’ needs and segments.
• Identifies related future needs for lead generation, opportunity expansion.
• Identifies customer specific parameters and constraints that impact the solution.
• Investigates and optimizes a solution’s fit to the requirements of the customer.
• Identifies probable competition.
• Solicits input from team members as required.
• Anticipates some of the potential challenges for the proposed solution.
• Assists peers in area of expertise as needed.
• Assists SMB customers in placing orders via chat Affiliate Inside Sales.

Experience Required for Your Success

Education and Experience Required :

• High school education or equivalent
• 3- 5 years general experience, or equivalent combination of experience and college level education

Knowledge and Skills :

• Superior communication skills both written and verbal
• Understands internal processes and tools
• Computer proficiency
• Problem solving skills Accuracy in data entry
• Excellent fluency in language to be supported.
• Experience in a phone based remote role
• Familiarity with computer technology Time management skills
• Oversee compliance with operating procedures and standards
• Experience in call routing and processes as well as case logging systems and obligation systems
• Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
• Ability to mentor and train new agents

Last updated : 2024-05-19