48 Customer Success Representative Jobs in Boise, ID
Pingman Tools is Hiring a Customer Success Representative Near Boise, ID
Overview
As the primary point of contact for our global user base, the customer support advocate is responsible for helping with any and all questions about Pingman Tools products and services. Helping customers involves everything from connecting them with documentation, to fulfilling orders, to helping our product team troubleshoot bugs and test new builds. You're probably a good fit for the job if you enjoy helping others, you love learning new things, and you're ready to work in a fast-paced small team environment.
Pingman Tools is a small team following a flexible schedule involving a couple days a week in our BoDo office and the other days working wherever is best for you. We're on a mission to make network troubleshooting suck less and have been recognized as both Boise's small business of the year (2018) and one of the area's top startup companies (2019). Our flagship product is PingPlotter, the internet's favorite way to see the network. We're building the next evolution of our product line and need a quick, energetic, and enjoyable person to help support our growing customer base.
Responsibilities & Duties
- Communicating with customers via email and phone to answer questions, provide guidance, and resolve issues
- Interpreting PingPlotter data to help customers identify and diagnose potential network problems
- Quality assurance testing to ensure quality standards are met
- Propose measures to correct or improve the product
- Growing your skills in a way that helps you and your team continually improve
- Aid in the expansion of our valued customer relationships
Qualifications
- Understanding of basic network concepts
- Exceptional communication and problem-solving skills
- 2 years experience in a technical support role or related field
- Drive to help customers with problems and make their day better in the process
- Ability to work independently, "own" your outcomes, and feel okay about learning from your mistakes along the way
- Desire to grow personally, organizationally, and technically
- Enjoy working hard and celebrating wins with a team of individuals as dedicated as you
Diverse applicants are encouraged to apply. If you think you could help us out, we'd love to meet you. Please apply for the job and we can get to know each other better from there!
Salary: $47,500
Job Type: Full-time
Pay: $47,500.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- Work from home
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Boise, ID (Required)
Work Location: Hybrid remote in Boise, ID
Job Summary
Full Time
Retail
$40k-51k (estimate)
05/13/2024
09/07/2024
pingman.com
Boise, ID
25 - 50
Retail
Related Companies
The job skills required for Customer Success Representative include Problem Solving, Customer Support, Life Insurance, Customer Relationship, Quality Assurance, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
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Ensured positive customer experience by proactively managing and growing customer relationships.
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Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
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Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
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Listen to customer feedback and be proactive.
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The customer success manager should understand these emotions and feelings and respond accordingly.
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A customer success manager should know how to manage time and must be organized.
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A CSM must have this skill to understand and feel what customers feel.
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Step 3: View the best colleges and universities for Customer Success Representative.
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