53 Customer representative Jobs in Boise, ID
BCforward is Hiring a Customer representative Near Boise, ID
Customer Solutions Representative
BCforward is currently seeking a highly motivated Customer Solutions Rep, Boise, ID opportunity.
Position Title : Customer Solutions Rep
Location : Boise, ID
Anticipated Start Date : 06 / 03 / 2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration : 2 years contract with converting into Permanent
Job Type : Full time 40 Hour's week - Contract- Onsite
Pay Range : 17.00 / hr. - $ 18.88 / hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.
g., benefits, paid time off, per diem, etc.).
Requirements :
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
- Provide resolution and feedback based on analysis.
- Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews.
- Manages multiple tasks or cases simultaneously without supervision.
- Acts as a mentor and may provide some supervision of other non-exempt employees.
- May provide input on training material for new and existing processes.
- Provide training to new and existing employees as needed.
- Process expert and subject matter expert on standard and nonstandard delivery types.
Benefits :
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords :
Customer Service, data entry
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.
As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.
BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.
The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.
Interested candidates please send resume in Word format Please reference job code 222545 when responding to this ad.
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Job Snapshot
Employee Type
Contractor
Location
Boise, ID (Onsite)
Job Type
Customer Service
Experience
Not Specified
Date Posted
05 / 16 / 2024
Last updated : 2024-05-17
Job Summary
Full Time
IT Outsourcing & Consulting
$47k-60k (estimate)
05/18/2024
08/17/2024
bcforward.com
CARMEL, IN
3,000 - 7,500
1998
Private
JUSTIN CHRISTIN
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About BCforward
BCforward engaged in offering information technology and staffingsolutions.
The job skills required for Customer representative include Customer Service, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
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Step 3: View the best colleges and universities for Customer Representative.
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