14 Customer Success Manager Jobs in Boise, ID
Tracer is Hiring a Customer Success Manager Near Boise, ID
Description
As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your
responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying
growth opportunities within the client and the company. In addition, you will be required to forecast and track account
metrics, such as sales results, and communicate them to management and external stakeholders. You will also be
responsible for billing, delivering reports, and coordinating and scheduling calls.
Requirements
Account Management
- Onboarding of new clients.
- Manage client expectations.
- Punctual and appropriate outreach with client(s).
- Identify and collaborate with client(s) to develop programs to address business needs.
- Thorough research and protection of client Intellectual Property Rights.
- Regular professional contact with eCommerce sites for appropriate actioning of client listings.
- Manage daily execution of services for client(s).
- Generate and deliver reports.
- Long-term proposals on recognized trends.
- Upsales if appropriate and warranted.
- Utilize the Tracer platform to mastery.
Product Management Support
- Conduct research into various APIs, processes, complaint options, and documenting information for inclusion into platforms.
- Research for bugs/enhancements; file as needed.
Sales Support
- Work with sales to perform demos with a high degree of excellence.
- Conduct extensive research on client's brand with direction from sales on products to highlight in demo.
- Populate the system accordingly in order to highlight capabilities with specific focus on needs of prospect.
Requirements
- An understanding of our Tracer Protect Platform and primary product offering
- Great communication skills, able to articulate concepts and processes well.
- Demonstrated technological proficiency.
- Friendly demeanor.
- Team player & leader.
- A self-motivated driver (unafraid to roll up their sleeves and get to work).
- Detail oriented.
- Problem solving and critical thinking skills.
- Ability to manage, lead, and organize a team.
- An understanding of client needs, behaviors, and trends.
Desired Skills
- 4 year college degree
- Previous training experience.
- Fluency in a foreign language.
- Familiarity with account managing software.
Position reports to Manager, Customer Success Managers
Job Summary
Full Time
IT Outsourcing & Consulting
$81k-114k (estimate)
02/07/2024
05/03/2024
tracer.co.in
NERUL SEC-48, MAHARASHTRA
25 - 50
2006
Private
VIDHIYADHARAN NADARAJAH
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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