9 Customer Service Project/Program Manager Jobs in Boise, ID
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Customer Service Project/Program Manager
$96k-122k (estimate)
Full Time | Consumer Services
1 Month Ago
Hewlett-Packard is Hiring a Customer Service Project/Program Manager Near Boise, ID
Job Summary
- This role is responsible for overseeing projects of significant size, complexity, and high risks and ensuring that the engagements meet all scope, time, budget, and quality expectations within the Global Services and Solutions (GSS) Organization. The role leads business efforts, maintaining upper-level relationships, and managing cross-organizational projects. The role heads the project teams and ensures the achievement of key performance indicators and objectives. The role collaborates across departments to align projects with business priorities and contributes to complex projects while fostering relationships and providing mentorship.
- Oversees the delivery of GSS complex programs and projects, spanning single or multiple regions, and characterized by progress and metrics achievements following tight timelines.
- Assumes responsibility for projects, consistently meeting or surpassing deadlines, and project updates to GSS and Workforce Services (WS) management.
- Work cross-functionally with GSS, WS, and other organizational stakeholders to ensure project deliverables are aligned across organizations.
- Ensures proper key performance indicators are set, measured, and regularly reports on status against program objectives.
- Prioritizes multiple simultaneous projects to align with GSS schedules and priorities.
- Project Management Professional (PMP) Certification
- University Degree
- Agile Methodology
- Business Development
- Business Operations
- Change Management
- Client Services
- Customer Relationship Management
- Microsoft Project
- Milestones (Project Management)
- Process Improvement
- Project Documentation
- Project Management
- Project Management Institute (PMI) Methodology
- Project Planning
- Project Scoping
- Risk Management
- Risk Mitigation
- Scrum (Software Development)
- Six Sigma Methodology
- Systems Development Life Cycle
- Waterfall Methodology
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$96k-122k (estimate)
POST DATE
03/19/2024
EXPIRATION DATE
05/18/2024
WEBSITE
hewlettpackard.com
HEADQUARTERS
MIAMI, FL
SIZE
<25
FOUNDED
1998
REVENUE
$50M - $200M
INDUSTRY
Consumer Services
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