95 Guest service agent Jobs in New York, NY
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Residence Inn is Hiring a Guest service agent Near New York, NY
Job Number
Job Category Rooms & Guest Services Operations
Location Residence Inn New York JFK Airport, - th Ave, Jamaica, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information : This hotel is owned and operated by an independent franchisee, Chartwell Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description :
Performs sales and customer service functions related to guest registrations, reservations, and revenue collections, in a manner that will ensure all guests receive a safe and secure place to stay with friendly, attentive service.
Essential Job Functions :
Performs the functions of the front desk including check-ins, check-outs, reservations, answering telephone, providing wake-up calls, etc.
- Display a positive, upbeat attitude.
- Familiar with property security and key control procedures, as well as fire safety procedures.
- Completes paperwork necessary for front desk operation.
- Perform tasks assigned by the Guest Service Manager or General Manager.
Necessary Skills and Attributes :
- Excellent verbal, comprehension, listening, and problem-solving skills
- Adaptability
- Report and accounting skills
- Guest relation skills
Job Requirements :
- Formal Education : High School Diploma or equivalent
- Open availability / 8-hour shift : Day shift / Nights as needed / Night shift & Weekends.
- In-person
- Ability to commute.
- Hotel experience : 2 years (preferred)
Pay and Benefits :
- Paid Sick time.
- Employee discount.
- Health insurance.
This company is an equal opportunity employer.
frnch1
Last updated : 2024-05-06
Job Summary
Full Time
Accommodations
$33k-43k (estimate)
05/08/2024
05/15/2024
residence-inn.marriott.com
INDIANAPOLIS, IN
1,000 - 3,000
2012
WALTER ISENBERG
$10M - $50M
Accommodations
Related Companies
The job skills required for Guest service agent include Customer Service, Guest Service, Problem Solving, Accounting, Listening, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.
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