Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate and efficient processing
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and effectively
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures

Skills:
- Strong hospitality management skills
- Excellent guest service skills with a friendly and approachable demeanor
- Bilingual proficiency in English and another language is a plus
- Experience working at the front desk of a hotel or similar establishment
- Knowledge of phone systems and ability to handle multiple phone lines
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Exceptional customer service skills with the ability to anticipate guest needs
- Familiarity with hotel operations and procedures

If you are passionate about providing exceptional guest service, have excellent communication skills, and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• New York, NY 10011: Relocate before starting work (Required)

Work Location: In person