About Us:

A residence-style Boutique Timeshare, the Manhattan Club provides endless possibilities for the enjoyment of its guests. The Manhattan Club introduces a unique experience; blending a vacation ownership retreat with a luxury suite hotel. Centrally located in midtown Manhattan, it is convenient to many of New York City’s extraordinary and exciting attractions, encouraging our Owners and Guests to experience the pace of the City by day and feel the pulse of the City by night.

Job Overview:

On a daily basis, our friendly Guest Service Agents are expected to greet customers with a sincere welcome by using a positive speaking voice, perform all check in and check out procedures, disburse room keys, inform guests about hotel services and local attractions, listen and respond to guest requests with appropriate action. This position reports to the Assistant Front Office Manager, Assistant Director of Front Office and Director of Front Office.

Daily Responsibilities:

• All registration and check in/out of Owners and guests of The Manhattan Club.
• Issue room keys and process all necessary registration forms and documents.
• Comply with procedures regarding use of cash banks, credit procedures, safe deposit boxes, and other associated tasks.
• Check daily reservations for special requests, process owners/guests mail, messages, faxes, and packages.
• Coordinate owner/guests needs for business services internally and externally if unable to handle within.
• Establish and maintain logs and records for owners/guests services and requests.
• Handle other owner/guest service related issues such as reservations, telephone, transportation, and other service oriented questions, inquiries, and requests.
• Maintain cleanliness of the work area and lobby.
• Use facilities management software to document guest requests, maintain records of room availability and guests’ account information and to post charges, such as those for rooms, food, liquor, or telephone calls.
• Compute bills, collect payments, and make change for guests using basic math skills.
• Record guest comments or complaints, referring customers to managers as necessary.

Qualifications:

• 1 years of Front Desk experience in a large hotel preferred
• Exceptional customer service and interpersonal skills, must be a team player
• Excellent oral, verbal, and written communication skills
• Strong organizational skills, ability to multi-task and be detail-oriented
• Professional appearance and excellent attendance and punctuality

Physical Requirements:

• Must be flexible and able to work AM/PM shifts including weekends and holidays.
• Ability to work in a standing position for extended periods of time (7 hours or more).
• Frequent bending and stretching is required. Ability to occasionally lift, carry, or push up to 15 lbs.

EOE

Job Type: Full-time

Pay: $39.31 per hour

Expected hours: No less than 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person