POSITION SUMMARY. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in a efficient, safe, accident-free manner. ESSENTIAL FUNCTIONS. . Respond to and handle guest requests in a courteous, efficient, safe manner. (30%). . Perform preventive maintenance and necessary repairs on all hotel equipment, includi...
BASIC PURPOSE. Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner. ESSENTIAL FUNCTIONS. . Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%). . Train and monitor houseke...
Executive Housekeeper. BASIC PURPOSE. Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE. Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget con...
POSITION SUMMARY. Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud. ESSENTIAL FUNCTIONS. . Audit balance and report on all food and beverage outlets’ (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but...
POSITION SUMMARY. Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ORGANIZATIONAL SCOPE. Position is responsible for exceptional customer service in order to generate revenue. ESSENTIAL FUNCTIONS. . Handle guest registration and room assignments, accommodating special requests whenever possible. (...
BASIC PURPOSE. Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner. ESSENTIAL FUNCTIONS. . Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%). . Train and monitor houseke...
