Come Join Our Team!

Currently, Residence Inn Louisville Airport is looking for a top-performing Hotel Operations Manager or Front Office Manager.

The Hotel Operations Manager or Front Office Manager assists the General Manager in overseeing and directing all aspects of hotel operations. In some circumstances, the Operations Manager may also be assigned responsibility for a specific hotel department.

• SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
• Vacation Personal days and Holiday pay
• Access Perks
  • Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month Associate of the Year Service Awards

Full-Time Associates:

• Medical, Dental, Vision BENEFITS BEGIN DAY ONE
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan
• 401K with a Company match!
• Jury Duty Leave
• Bereavement Leave

Some Key Areas of Responsibility for the Hotel Operations or Front Office Manager include:

• Directly manages assigned staff and indirectly manages all subordinates
• Articulates Company goals to the staff
• Demonstrates commitment to these goals through work ethic, integrity, and respect for the Company and associates
• Unites associates in a common commitment to achieve and exceed these goals
• Works closely with management throughout the hotel and the Company
• Impresses guests with quality and timely service in a pleasant and friendly manner
• Directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state, and national regulations
• Responsible for quality service, meeting/exceeding financial goals, short and long-term planning, and day-to-day operations

Requirements for the Hotel Operations Manager or Front Office Manager:

• High school diploma or equivalent GED
• Schooling in hospitality management, business, or related major
• Strong organization and leadership skills
• Two or more years of related experience
• Familiarity with hospitality industry practices preferred
• Serviced focused leader
• Strong rooms and customer service skills are essential
• Applicants must be able to work weekends & holidays.

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.